Luna Sundara issues refunds for all unopened items in their original condition. If you are not satisfied with your purchase for any reason, you may return your purchase within 30 days of delivery for a refund. Once we receive the products you purchased and determine that they are in their original condition, we will issue a refund to the credit card used for purchase.

HOW TO RETURN AN ITEM

If you would like to return an item, please follow these instructions: Contact us at orders@lunasundara.com to obtain a Return Authorization (RA) Number. No returns will be accepted without an RA Number. Repack the item securely in its original packaging. Write the RA Number clearly on the outside of the box. There is no cost to return (no restocking fee). Customers are responsible for the return label cost. 

DAMAGED ITEMS

If you receive an item that is damaged, contact us within 5 days of delivery. Please save the box and all of the packing material. We will provide instructions on how to send the item back, and we will exchange the item promptly. 

REFUND PROCESSING TIME 

Please allow 2 business days after we receive your return for the refund to be processed. You will receive an email notification that the refund was successfully processed. It may take more time for you bank to post the refund.