Frequently Asked Questions
DO YOU SHIP INTERNATIONALLY?
We are pleased to announce that, as of May 1, 2015, Luna Sundara will be shipping to Canada. Please sign up for our newsletter at the bottom of the page to be the first to know when we launch in your country or region. If you are a vendor in a country we currently do not ship to looking to offer Luna Sundara products overseas, please contact us for a vendor application.
If you live outside of the locations listed above, you should sign up for the newsletter below, and we will let you know when Luna Sundara is closer to launching in your country or region. As of May 1, 2015, we have no additional information to announce. You can receive the very latest information we have through our newsletter.
CAN I RETURN AN ITEM THAT I PURCHASED ONLINE?
If you are unsatisfied with your order for any reason, you may return it. Please read our return policy.
HOW QUICKLY WILL MY ORDER BE PROCESSED?
Unless an item is on backorder, all orders are processed within 1-3 business days. We will notify you by email if one or more of your items are temporarily unavailable.
WHAT ARE MY SHIPPING OPTIONS?
We offer First-Class, Priority, and Overnight shipping options, all via USPS. We are pleased to offer free shipping for on orders $100+ in The United States (excluding Alaska, Hawaii, and Puerto Rico). Customers must select these options at the time of checkout.
WHAT IF I CHOOSE THE INCORRECT SHIPPING OPTION?
Luna Sundara does not assume liability for the shipping options chosen by customers. If a customer chooses a shipping method that does not meet his or her needs, please email email@example.com right away and we will amend the shipping method if the order has not been shipped and refund or bill the difference in cost. If the order has already been shipped, you may return the item in accordance with our return policy, but the cost of shipping is non-refundable.
WHICH STORES CARRY LUNA SUNDARA PRODUCTS?
If you'd like to know where you can purchase our products locally, please email us at firstname.lastname@example.org and we will provide you with retail stores near you.
HOW DO I CARRY YOUR PRODUCTS IN MY STORE?Please visit our contact page to inquire about our vendor application.